• Billing Terms and Conditions

Billing Terms and Conditions

Last updated: June 1, 2026

These Billing Terms and Conditions explain how pricing, payment, billing information, shipping fees, order confirmation, cancellations, refunds, and payment security are handled on the Lirayoga website.

Lirayoga is operated by Koynin Ltd, a company registered in the United Kingdom.

By placing an order on our website, you agree to these Billing Terms and Conditions, together with our Terms of Service, Shipping Policy, Return & Refund Policy, Privacy Policy, and other related website policies.

1. Business and Store Information

Store Name: Lirayoga
Company Name: Koynin Ltd
Company Number: 16700370
Business Address: 65 Staines Road, Ilford, IG1 2XA, United Kingdom
Customer Service Email: info@lirayoga.com
Phone: +44 7451 298773
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT+1
Saturday–Sunday: Closed

2. Store Currency

All product prices, shipping fees, and order totals on our website are displayed in GBP (£).

Customers should review the final order total at checkout before completing payment.

The final checkout total will show the product price, applicable shipping fee, and total amount payable before the order is placed.

3. Selling Country

Lirayoga currently sells and ships within the United Kingdom only.

Orders with delivery addresses outside the United Kingdom may not be accepted or may be cancelled and refunded.

4. Accepted Payment Methods

Lirayoga accepts the payment methods available at checkout, which may include:

  • Shopify Payments

  • PayPal

  • Major credit cards

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on the customer’s device, browser, payment provider availability, and checkout settings.

5. Secure Payment Processing

Payments are processed securely through Shopify and approved payment providers.

We do not store full payment card details on our own systems.

Payment information may be processed by Shopify, PayPal, card networks, banks, Apple Pay, Google Pay, and other approved payment service providers where applicable.

For more information about how personal information is handled, please refer to our Privacy Policy.

6. Payment Authorisation

When you place an order, your payment method may be authorised or charged at checkout.

An order will only be processed after payment has been successfully authorised or confirmed.

If payment is declined, rejected, reversed, flagged for review, or cannot be verified, we may be unable to process the order.

7. Billing Information

Customers must provide accurate and complete billing information when placing an order.

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

You are responsible for ensuring that your billing and shipping information is correct before submitting your order.

If you notice an error after placing an order, please contact us as soon as possible at info@lirayoga.com.

8. Order Confirmation

After placing an order, you will receive an order confirmation email using the email address provided at checkout.

The order confirmation may include:

  • Order number

  • Product details

  • Billing information

  • Shipping information

  • Order total

  • Payment status

  • Shipping method, where applicable

Please review your order confirmation carefully and contact us promptly if any information is incorrect.

9. Shipping Fees and Free Shipping Threshold

Lirayoga currently ships within the United Kingdom only.

Shipping is charged based on the order value:

Orders below £45.99: £7.99 shipping fee
Orders of £45.99 or more: Free standard shipping

The final shipping fee will be displayed at checkout before you complete your purchase.

For full delivery information, please refer to our Shipping Policy.

10. Order Processing and Delivery Reference

Orders are usually processed within 1–3 business days after payment confirmation.

Estimated UK delivery after dispatch usually takes 7–10 business days.

Delivery times are estimates and may vary due to courier delays, public holidays, address issues, high order volume, weather conditions, operational delays, or other circumstances outside our reasonable control.

11. Taxes, Duties, and Additional Charges

The total amount payable will be displayed at checkout before payment is completed.

Lirayoga currently sells and ships within the United Kingdom only.

Customers will not be asked by Lirayoga to pay any additional product or shipping charges outside the checkout total for the same order, unless the customer requests an order change, reshipment, exchange, or other service that creates an additional cost and the customer agrees to that cost.

If any applicable taxes, fees, or charges are required by law, they will be handled or displayed in accordance with applicable requirements.

12. Price Changes

Product prices, shipping fees, discounts, promotions, and offers may change from time to time.

The price charged for an order will be the price displayed at checkout when the order is placed.

Price changes will not affect orders that have already been confirmed, unless there is an obvious pricing error.

13. Pricing Errors

We aim to provide accurate pricing and product information.

However, errors may occasionally occur, including incorrect prices, incorrect discounts, or incorrect shipping fees.

If we identify an obvious pricing or billing error before an order is processed, we may contact you to confirm whether you would like to proceed at the correct price or cancel the order.

If an order is cancelled due to a pricing or billing error after payment has been taken, we will issue a refund to the original payment method where applicable.

14. Discounts and Promotions

Discount codes, promotional offers, and free shipping offers may be subject to additional terms, expiry dates, minimum order values, product exclusions, or other conditions.

Discount codes must be entered at checkout where applicable.

Only one discount or promotion may apply unless otherwise stated.

We reserve the right to modify, suspend, or withdraw promotions where necessary, except where an order has already been accepted under the stated promotional terms.

15. Order Cancellation Before Dispatch

If you need to cancel an order before it is dispatched, please contact us as soon as possible at info@lirayoga.com.

We will do our best to help if the order has not yet been processed or dispatched.

Once an order has been dispatched, we may not be able to cancel it immediately. In that case, you may request a return after delivery in accordance with our Return & Refund Policy.

16. Returns and Refunds

Lirayoga accepts eligible returns within 30 days after delivery.

For most eligible online purchases, UK consumers may also have statutory cancellation rights.

For non-quality-related returns, including change of mind, wrong size selection, colour preference, or personal preference, customers are responsible for the return shipping cost.

For defective, damaged, or wrong-item cases, Lirayoga will cover the return shipping cost where a return is required.

Approved refunds are issued to the original payment method.

Refund arrival time: customers will receive approved refunds within 14 days after we receive the returned item or valid proof of return, where applicable.

For full details, please refer to our Return & Refund Policy.

17. Refund Method

Refunds can only be issued to the original payment method used for the order.

If the original payment method is unavailable, expired, closed, or otherwise cannot receive the refund, please contact your bank, card provider, PayPal, or payment provider for assistance.

Lirayoga cannot issue refunds to a different card, bank account, or payment method unless required or permitted by the relevant payment provider and applicable law.

18. Refunds for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is approved, any eligible refund will be issued to the original payment method.

Refund arrival time: customers will receive approved refunds within 14 days after the cancellation is confirmed.

19. Refunds for Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or wrong item, please contact us as soon as possible at info@lirayoga.com.

Please include your order number, a clear description of the issue, and photos of the item and packaging where relevant.

For confirmed defective, damaged, or wrong-item cases, we may offer a replacement, exchange, refund, or return instructions.

Where a refund is approved, it will be issued to the original payment method within 14 days after the issue is confirmed, the returned item is received, or valid proof of return is provided, where applicable.

20. Chargebacks and Payment Disputes

If you have a billing issue, duplicate charge concern, refund question, or payment dispute, please contact us first at info@lirayoga.com so we can review and assist.

If a chargeback or payment dispute is opened through your bank, card provider, PayPal, or payment provider, we may be required to respond through that provider’s dispute process.

We may provide order, delivery, communication, refund, and policy records to the payment provider where necessary to respond to the dispute.

21. Fraud Prevention and Payment Verification

To protect customers and our business, orders may be subject to fraud prevention, payment verification, or risk review.

We may contact you to verify order details where necessary.

We reserve the right to cancel or refuse an order if we believe the order is fraudulent, unauthorised, high-risk, inaccurate, or in breach of our Terms of Service.

If an order is cancelled after payment has been taken, we will issue a refund to the original payment method where applicable.

22. No Hidden Checkout Charges

We aim to provide clear checkout information before payment.

Before completing payment, customers can review:

  • Product price

  • Shipping fee

  • Free shipping eligibility

  • Order total

  • Payment method

  • Billing information

  • Shipping information

Lirayoga does not intentionally add hidden charges after checkout.

Additional costs may only apply if the customer requests a change, reshipment, exchange, or other service that creates an additional cost and the customer agrees to that cost.

23. Digital Receipts and Order Records

Order confirmations, shipping updates, refund notifications, and customer service communications are usually sent by email.

Customers should keep their order confirmation email and order number for future reference.

We may retain order and billing records as required for customer service, accounting, tax, fraud prevention, legal compliance, and business record purposes.

For more information, please refer to our Privacy Policy.

24. Statutory Rights

Nothing in these Billing Terms and Conditions affects your statutory rights as a consumer.

If goods are faulty, not as described, not fit for purpose, damaged, defective, or incorrect, you may have legal rights in addition to our store policies.

25. Related Policies

These Billing Terms and Conditions should be read together with our other website policies, including:

These policies explain how we handle website use, orders, payments, billing, shipping, delivery, returns, refunds, privacy, cookies, and customer support.

26. Contact Information

If you have any questions about billing, payment, order confirmation, refunds, shipping fees, or payment security, please contact us:

Store Name: Lirayoga
Company Name: Koynin Ltd
Company Number: 16700370
Business Address: 65 Staines Road, Ilford, IG1 2XA, United Kingdom
Email: info@lirayoga.com
Phone: +44 7451 298773
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT+1
Saturday–Sunday: Closed